- I will be just and fair to all customers.
- I will be forthright in my communications and will clearly state all contract terms and warranties in writing.
- I will strive to fulfill all promises for delivery, installations, warranties and servicing.
- I will conduct myself in a professional manner at all times, avoiding any unjust criticism of the association or its members.
- I will strive to improve my operations and be willing to consider new technologies and methods to provide the greatest possible benefit to the customer.
- I will place benefit to the customer before profit, having the integrity to decline a job, which will do an injustice to the customer, my profession or myself.
- I will make every effort to promptly adjust any cause of dissatisfaction.
- I understand my peers may require binding arbitration of any consumer complaint to maintain my membership in the Association.
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