General online FAQ
Yes, we will be recording the live webinar so it is available on-demand immediately following the live broadcast. Use the same link that you used for the live webinar.
Our webinars are recorded in Madison, Wisconsin, which is Central Standard Time (GMT - 6).
Time zone converterYes. A pdf of the presentation is located within the webinar interface. Open the presentation link that was emailed to you, click on the links icon (lower right) and you'll see a link to the presentation.
Click on the speech bubble icon located in the webinar interface (bottom right of your screen). Fill out each field and click the "Ask Question" button. The speaker will do his/her best to address your question at some point during the presentation.
You can join the live webinar at any time, but because it is a live webinar we cannot "rewind" back to what you have missed. All of our live webinars are made available on-demand immediately following the live broadcast so that the webinars can be viewed from start to finish.
Yes. To have other people from your company attend, just have them register via the registration link for your specific webinar and they will be sent a confirmation email. Or to have multiple people view the webinar together, contact your IT or AV department to learn how to broadcast this webinar to a room of your colleagues.
NOTE: If multiple people from your company with to receive credit for a webinar they must register and pay the required fee. For more information on credit information
email Peggy Heisch.
Closed captioning is offered for some of our on-demand webcasts. If you have a request please
email Jaime Barbian.
Join our mailing list to be notified of upcoming webinars and other Energy Center University training events.
Technical FAQ
Windows
- Microsoft Windows XP, Windows 2003, or Windows Vista
- Microsoft Internet Explorer 6.0 SP1 or later, Firefox 2.0 or later, or Google Chrome 1.0
- Windows Media Player 9.0 or later
- Microsoft Silverlight 2.0 or later
- Broadband Internet connection (256 Kbps & above)
Mac
- Apple Mac OS X 10.4.8 or later
- Apple Safari 2.0.4 or later or Firefox 2.0 or later
- Microsoft Silverlight 2.0 or later
- Broadband Internet connection (256 Kbps & above)
Check to see that your speakers are:
- Connected to the correct port on the back of your computer.
- Plugged into a power outlet.
- Turned on and turned up to an audible level.
Adjust your system volume settings:
- Click Start > Settings > Control Panel.
- Select Multimedia (Sounds and Audio Devices)
- Select the audio icon from the audio tab and turn up the volume. Verify that the Mute boxes are not checked. (If the playback audio area is inaccessible it is likely that your system is not configured for sound.)
Turn up the volume on the media player:
- Open your media player from your Start menu.
- Look for the speaker icon and adjust the volume using the slide bar adjacent to the icon.
Broadband Internet connection (256 Kbps or more) is necessary. If you are using anything slower than this you may experience a slow transmission rate, and the image may be choppy at times of high traffic on the Internet, or may not come through at all. Try closing all other applications.
Keep in mind that this is not a television signal, and that the video and audio transmission put a tremendous load on current Internet technologies.
If you're using pop-up blocker, configure it to allow site pop-ups. Go to your Microsoft Internet Explorer, go to Tools > Pop-up Blocker > Turn off Pop-up Blocker.
Run a test to make sure the your internet connection and streaming player work.
Sample presentation using
Microsoft Silverlight player
If you have any issues after downloading Silverlight try our classic player as an alternate.
Sample presentation using our
Classic player
Streaming audio and video generally can take 15 to 30 seconds to prepare to run if you are using a cable modem or DSL connection. Please be patient as the Silverlight player starts the video stream from our server to your computer. Audio may sometimes begin slightly before the video.
This is a good time to make sure that your speakers are connected and turned on. Adjust their volume in both the system and media player's volume.
Some companies have strict firewall settings that prevent users from viewing certain video streams, especially live streams. Please contact the IT professional from your company about adjusting the firewall settings.
Our webinars use Microsoft Silverlight, which you will be prompted to download (if you haven't already). Some Mac users and those using Internet Proxy Servers may be unable to access presentations using Silverlight. To solve this problem we stream all of our live webinars in two formats: one using the Silverlight player and the other using our Classic player. You will receive both links in your confirmation letter.
Yes. Within the Mediasite player there are multiple viewing options: full screen, picture in picture, side by side, full frame and the option to swap media elements. Mouse over the icons in the top right corner of the player to determine which is which. The icons and their descriptions are listed
here, under Display Options.
If you have DSL or cable (broadband) connections then you should have no problem receiving the audio and video stream. An Internet connection of 256 Kbps & above is necessary.
See the
Mediasite Player Help form for a full description of the player including an overview, player requirements and troubleshooting playback issues.
Troubleshooting
We strongly recommend using a WIRED connection rather than Wireless. Wireless can cause additional buffering and freezing of the video.
Streaming video and audio generally take 15 to 30 seconds to prepare to run if you have a fast Internet connection. Please be patient as Windows Media/Silverlight Player starts the video stream from our server to your computer. Audio sometimes begins 5 to 10 seconds before the video. Check that your headphones are plugged in or that your speakers are connected and turned on and adjust the volume as needed.
Some offices may experience difficulties viewing webcasts due to technical issues such as:
- Bandwidth: If two or more persons need to view the webcast at the same time at one site, they should view it from a single PC or a conference room with projection and audio capabilities.
- Firewalls: Firewalls may block video and/or audio. Check with your firewall administrator to ensure that you can view webcasts provided by the Energy Center of Wisconsin.
