online courses > guidelines

Our on-demand webcasts and live webinars, which use Mediasite technology, can be viewed through virtually any web browser. These webcasts offer a combination of video, audio and slides synchronized as the presenter speaks. For the best viewing experience, we recommend this standard computer configuration:

Windows

• Microsoft Windows XP, Windows 2003, or Windows Vista
• Microsoft Internet Explorer 6.0 SP1 or later, Firefox 2.0 or later, or Google Chrome 1.0
• Windows Media Player 9.0 or later
• Microsoft Silverlight 2.0 or later
• Broadband Internet connection (256 Kbps & above)

Mac

• Apple Mac OS X 10.4.8 or later
• Apple Safari 2.0.4 or later or Firefox 2.0 or later
• Microsoft Silverlight 2.0 or later
• Broadband Internet connection (256 Kbps & above)

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Troubleshooting

• Make sure your speakers are on (or un-mute your computer)
• Requirements for viewing a Mediasite presentation
• Troubleshooting playback issues
• Mediasite player specs (PDF)

We strongly recommend using a WIRED connection rather than Wireless. Wireless can cause additional buffering and freezing of the video.

Streaming video and audio generally take 15 to 30 seconds to prepare to run if you have a fast Internet connection. Please be patient as Windows Media/Silverlight Player starts the video stream from our server to your computer. Audio sometimes begins 5 to 10 seconds before the video. Check that your headphones are plugged in or that your speakers are connected and turned on and adjust the volume as needed.

Some offices may experience difficulties viewing webcasts due to technical issues such as:

• Bandwidth: If two or more persons need to view the webcast at the same time at one site, they should view it from a single PC or a conference room with projection and audio capabilities.
• Firewalls: Firewalls may block video and/or audio. Check with your firewall administrator to ensure that you can view webcasts provided by the Energy Center of Wisconsin.